Returns & Ex-Change
Thank you for choosing to purchase from E-MART. We fundamentally believe you will be thrilled with the products that you purchased from us. That’s because we go out of our way to ensure that the product’s quality and after-sales service are just what you need. Considering the prevailing circumstances and demand, a customer can return their product following the below-mentioned instructions.
Returns Policy:
Please make sure to inspect the product in the presence of the delivery man upon receiving it. If you discover any inconsistencies or defects, kindly contact us at 01981-187666.
Conditions for Returns/ Exchange:
- If the product is damaged.
- If there is any issue with the delivery.
- If an incorrect product has been provided.
- The Return / Ex-change shipping cost will be deducted from Customer.
- We Will Initiate Exchange within 3 Days of receiving the returned product.
Implementing a return and refund policy is a strategic business decision that can enhance customer satisfaction, build trust, and foster long-term success. It’s important to communicate this policy clearly to customers, both online and in physical locations, and to provide proper training to your staff for handling return requests in a professional and efficient manner.